Privacy Policy
At AL SYED FABRIC, we are fully committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.alsyedfabric.com and interact with us.
By using our website, placing an order, or submitting your information, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We collect two types of information:
A. Information You Provide to Us Directly
When you interact with us, place an order, or sign up for communication, we collect the following:
• Full Name
• Phone Number
• Email Address
• Shipping Address
• Billing Address
• Payment Method Details (we do not store full card information)
• Order Information (items purchased, size, price, date, etc.)
• Customization Details (if you request stitched items or any modifications)
• Messages or Comments sent via contact forms, chat, or social media
• Feedback or Product Reviews
🔐 We never ask for sensitive personal information such as CNIC, bank PIN codes, or passwords. Please do not share such details.
B. Information Shopify Automatically Collects (via your device or browser)
Shopify collects certain data automatically when you visit or use our store, including:
• Device Information:
o Device type (mobile/desktop)
o Operating system and browser version
o IP address
o Time zone
o Language preference
• Usage Information:
o Pages viewed
o Time spent on pages
o Products you viewed or searched
o Clickstream data (how you navigate our site)
• Cookies and Tracking:
o Shopify and third-party partners use cookies, pixels, and local storage to remember your preferences, enable cart functionality, and track user behavior for analytics and marketing.
2. How We Use Your Information
We use your information for the following purposes:
• To process and fulfill your orders
• To deliver your products to the correct address
• To contact you for order confirmation, updates, or issues
• To send marketing emails or promotions (only if you opt in)
• To respond to your queries or complaints
• To provide customer support
• To analyze site performance and improve our services
• To prevent fraudulent activities
• To comply with legal obligations and regulations
3. How Shopify Uses Customer Information
Since our store is hosted on Shopify Inc., Shopify also collects and uses customer data as a "data processor" and may:
• Store your data on secure Shopify servers in the USA and Canada
• Process payment transactions securely through PCI-compliant gateways
• Use anonymized data to improve Shopify’s performance and services
4. Sharing of Information
We do not sell or rent your personal information to third parties. However, we may share your data in the following cases:
A. With Third-Party Service Providers:
To fulfill your order and deliver your products, we may share information with:
• Shipping & Courier Services (e.g., TCS, Leopards, M&P)
• Payment Gateways (e.g., Shopify Payments, Easypaisa, JazzCash)
• Email/SMS Service Providers
• IT & Analytics Tools (e.g., Google Analytics, Facebook Pixel)
All partners are required to keep your information secure and confidential.
B. Legal Requirements:
We may disclose your information if required by law, court order, or government request.
5. How Long We Keep Your Data
We retain your data:
• As long as your account is active or as needed to provide services
• As required for legal and tax compliance
• Until you request deletion of your data
Some data (like order history) may be retained for recordkeeping, dispute resolution, and auditing purposes.
6. Security of Your Information
We use industry-standard security protocols to protect your personal data:
• Secure Socket Layer (SSL) encryption for all transactions
• PCI DSS-compliant payment systems
• Access controls to prevent unauthorized access
• Regular monitoring and updates to prevent vulnerabilities
However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute protection.
7. Your Rights as a Customer
As a user of our store, you have the right to:
• Access your personal data
• Request correction of any inaccurate data
• Request deletion of your data (except when required by law)
• Withdraw consent for marketing communication at any time
• Complain to a data protection authority if you believe your rights are violated
To exercise any of these rights, please contact us at alsyedfabric8@gmail.com.
8. Children's Privacy
We do not knowingly collect or store personal data of children under 13. If we learn that a child has submitted personal data without parental consent, we will delete it immediately.
9. Third-Party Links
Our website may contain links to third-party websites (such as Instagram, Facebook, etc.). We are not responsible for the privacy practices or content of those sites. Please read their privacy policies before sharing any personal data.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on our website.
11. Contact Us
For questions or concerns related to this Privacy Policy or your personal information, you can reach us at:
Email: alsyedfabric8@gmail.com
Instagram: @al_.syed_fabrics
WhatsApp: +92-3007229541
🛡️ Your trust is important to us. We are committed to protecting your privacy every step of the way.